Stuck on something?

Sales & Clerking

• Help! I've made a mistake in a sale!
• Can I sell gift certificates?
• How do I put an item on layaway?
• How do I pause a sale?
• Can I track shifts for clerks?

Managing Your Store

• Can I set up more than one clerk?
• How do I pair (or re-pair) a Square Terminal?
• My card is expired; how do I change the card I use for Quail?
• How do I add, remove, or edit vendors?

Printing Reports

• How do I issue a refund?
• How do I move a sale to a different date?

Vendor Portal Help

• Why aren't my sheets printing correctly?
• Using Avery Design and Print with Quail
• Do you support other types of printers?
• How can I get my thermal printer to work with the vendor portal?